We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We’re looking for a strategic, people‑focused and operationally excellent Operations Manager to lead the day‑to‑day operations of a key community centre, Ellenbrook Central. This role is the heartbeat of the asset — ensuring it runs smoothly, safely, efficiently, and to the highest possible standard. You will be a trusted leader, a problem-solver, a relationship builder, and a champion for customer experience. If you thrive in a fast‑paced environment, love leading teams, and take pride in creating exceptional places for communities, retailers, and partners — this is your next move. What You’ll Lead & Deliver People Leadership Build a high-performing, engaged operations team through coaching, clear expectations, and regular development conversations. Drive a culture of safety, accountability, and continuous improvement. Ensure all compliance, health & safety, and performance processes are completed on time. Operational Excellence Oversee all operational elements of the centre — cleaning, security, maintenance, safety, presentation, and contractor performance. Lead emergency management procedures and ensure the centre meets all regulatory and compliance standards. Manage supplier relationships across key services including security, HVAC, vertical transport, ESM, fire systems, and more. Elevate the centre’s presentation through well-planned preventative maintenance, strong contractor management, and targeted capital programs. Partner closely with Retailers, Tenancy Delivery, Emergency Services, Local Council, and internal teams. Financial & Contract Management Manage the centre’s operations budget including outgoings, maintenance costs, utilities, capital programs and contract spend. Monitor, analyse and optimise operational expenditure to drive efficiency and value. Prepare and present operational and financial reporting to senior stakeholders and JV partners. Ensure all operational contracts deliver to KPI expectations, with quality documentation and ongoing reviews. Sustainability & ESG Lead and contribute to Vicinity’s ESG initiatives at the centre level. Identify opportunities to improve energy efficiency, reduce waste and minimise the asset’s environmental footprint. Support the achievement of sustainability targets and compliance requirements. Who You Are You are a confident and collaborative leader who creates positive team culture, manages complexity with ease, and communicates with clarity. You role model Vicinity’s values — Respect, Integrity, Customer Focus, Collaboration and Excellence — in everything you do. You bring: Experience leading operations in retail, property, or mixed-use environments. Strong contractor management capability, including driving performance and managing service-level outcomes. Proven ability to manage operational budgets and deliver projects on time and within scope. Experience with safety systems, emergency response, HSE frameworks, and risk management. Chief Warden training and exposure to emergency scenario management. A proactive, solutions-focused mindset with exceptional stakeholder engagement skills. High attention to detail and a dedication to creating best-in-class customer experiences. Passion for sustainability, innovation, and operational excellence. Why Join Vicinity? We’re committed to creating an exceptional place to work — a place where our people are recognised, supported and inspired. You’ll enjoy: Flexible working options Birthday leave & purchased leave options $1,000 in VCX securities for eligible team members Generous parental leave & wellbeing benefits A culture anchored in our values and centred around growth, collaboration, and community impact. We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: vicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
